Frequently asked questions

Listed questions and answers, all supposed to be commonly asked in some context, and pertaining to a particular topic.


General questions

Off topics questions

Is the data center completely owned by you or do you co-locate?
Absolutely NO, JachOOs cloud hosting is built on top of large Cloud infrastructure providers, including Amazon Web Services, Digital Ocean, Google Cloud and Microsoft Azure. These providers have invested billions of dollars in their networks and technology, so we fully leverage their systems to our advantage.

We use Terraform as a deployment layer so that we are not tied to any single provider. All of our cloud services and virtual dedicated hosting is deployed in a consistent, automated manner.
Do we get getting hosting from a near by data center ?
Yes, by default we are providing hosting from fixed data centers for webhosting and cloud dedicated VPS from multiple locations. On request, we provide you with datacenter locations you wish to have for webhosting, please refer the locations from our datacenter page. We are providing hosting from worldwide datacenters provided by major brands like Microsoft Azure, Google Cloud, Amazon Web Services and DigitalOcean.
Do all hosting provided with backups?
All the hosting packages from all the platforms are configured with 30 days daily backup. The daily offsite backups are included free with every plan. We use JetBackup to allow you self-restores and browsing within your cPanel control panel.
Is this hosting WordPress optimized ?
No need to spend more for a WordPress optimized host. Every cloud hosting server provided by JachOOs is designed to run WordPress fast, with a handful of WordPress tools.
How it work with new technology ?
To make our server deployment as streamlined as possible, we have combined some of the most powerful automation and management tools and techniques available today.

Infrastructure as Code Each server begins by being defined as a terraform configuration. This allows us to both provision a server on numerous cloud providers in seconds, but also provision the various requirements (licenses, DNS configurations, etc.) completely programmed, with no human intervention required.
Configuration Automation Once a server has been created, its details will be passed onto ansible, where a consistent configuration is applied. From security profiles to email configurations, all of our servers begin life with a carefully designed and automatically applied configuration.
Cloud Suitable Management Infrastructure at a global scale requires global scale management. Our management tools are spread across multiple locations to ensure that we can control our systems as efficiently as possible. This lets us keep your sites running smoothly, no matter where they're located.
Is this SSD drives with data redundancy?
The data storage for all providers are all coming with Persistent drives. We only use solid state drives, for both reliability and performance reasons. All services like Youtube, Gmail and other services under Google are running on their persistent disk which is more reliable and configured with modern technology for data redundancy.
Is there any limitations for database?
There is not limitations set for database size, however it is to be used on a fair usage policy for cloud hosting and under cloud server hosting, it comes under your control on how to use based on the limitations of the space purchased.
Is this unlimited email accounts and unlimited space?
As clearly mentioned, there is no limitation set for email accounts or email space under cloud hosting provided by major brands. It is to be used under a fair usage policy to make use of your unlimited cloud web hosting. No spamming or not allowed to store data as a storage warehouse. The unlimited account is to be used with a fair usage of time to time growth. Unwanted mails or junk mails should be deleted from user end. You are allowed to store files related to website or application hosted.
What is not allowed under cloud hosting?
You are having full freedom of hosting files related to your website and your business. It is not allowed to store movies, videos, mp3 songs, any pirated copies of movies, songs, software or any such illegal contents.
Is the hosting coming with Linux of windows ?
All cloud hosting and cloud server hosting are coming with Linux, if you need a windows hosting you need to take dedicated server or you can request for a windows hosting and we will provide you the same.


Web hosting topics

Cloud hosting email questions and Cloud Servers

I'm looking to sign up, would you be able to help me move by website over?
JachOOs migration specialist team would be delighted to help you move over. Simply open a migration request ticket and we'll handle the rest for you.
Can you manage a server in my own Cloud provider account?
No. For control and security, all the servers we manage are within our own Cloud provider accounts. Only our most senior sysadmins have access to these accounts; not even our support staff.
What control panel do you provide?
We use the industry leading cPanel control panel. We also add Softaculous auto-installer and Jetbackup backups.
What is the network speed?
None of our offerings offer less than 1gbit/s. Ask us if you require a speed or network test.
Can I have root access?
No. We provide a fully managed service with centralized automation. If you want to sysadmin your own server we suggest you go directly to a Cloud provider such as AWS.
What is the email configuration for email client?
You can manually configure your mail client using the settings below:

Secure SSL/TLS Settings (Recommended)
Username: @your-domain-name.com
Password: Use the email account’s password
Incoming Server: mail.your-domain-name.com (IMAP Port: 993 | POP3 Port: 995)
Outgoing Server: mail.your-domain-name.com (SMTP Port: 465)
IMAP, POP3, and SMTP require authentication.

Non-SSL Settings (NOT Recommended)
Username: @your-domain-name.com
Password: Use the email account’s password
Incoming Server: mail.your-domain-name.com (IMAP Port: 143 | POP3 Port: 110)
Outgoing Server: mail.your-domain-name.com (SMTP Port: 587)
IMAP, POP3, and SMTP require authentication.

Notes:
IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.

POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.

Outgoing mail is sent using SMTP.

We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.
Can I use a domain registered on other provider to use any of the hosting service provided by JachOOs?
Yes you can. Update the nameservers for your hosting with the domain you own from other providers. It should be saved under the name-server option of the domain control panel. Secondly, you have the option to transfer to us if you wish to bring all together under one umbrella.
Do you provide remote desktop support for any issues related to hosting and email?
Our dedicated engineers will provide remote desktop support using TeamViewer for enterprise hosting packages. You can download the licensed and branded version of TeamViewer client from our download section.


SSL Certificates

Security certificated related questions

How do I get a free Let'sEncrypt SSL certificate for my domain?
Powered by Lets Encrypt, Smart customers can apply a FREE SSL certificate to all domains under your hosting account.
What if I need a paid certificate ?
If you are trying to add a purchased SSL certificate to your domain you will need to follow the instructions below.

1. Buy a certificate
2. Activate the certificate
3. Install the certificate
4. Update your site to use HTTPS
How to buy a SSL certificate ?
Buy a certificate

You’ll need something that proves your website is your website – kind of like an ID Card for your site. This is accomplished by creating an SSL certificate. A certificate is simply a paragraph of letters and numbers that only your site knows, like a really long password. When people visit your site via HTTPS that password is checked, and if it matches, it automatically verifies that your website is who you say it is – and it encrypts everything flowing to and from it.

Technically this is something you can create yourself (called a ‘self-signed cert’), but all popular browsers check with “Certificate Authorities” (CA’s) which also have a copy of that long password and can vouch for you. In order to be recognized by these authorities, you must purchase a certificate through them.
Activate the certificate ?
If you’re activating the certificate yourself, the next step is to generate a CSR. It’s easiest to do this within your web hosting control panel – such as WHM or cPanel. Go to the SSL/TLS admin area and choose to “Generate an SSL certificate and Signing Request”.

“Host to make cert for” is your domain name, and the contact email can be blank. When you’ve filled it out, you’ll see 2 blocks with “Signing Request” and “Certificate”

Copy the first block of text. You’ll need this “CSR” to give to the SSL cert issuer so they can establish your identity. Login to your account or wherever you bought your certificate and activate it. Paste your CSR and any other fields needed. It will ask you for an approver email. This is an email address that proves you own the domain, ie webmaster@domain.com. If it doesn’t exist, you’ll need to create it so you can get the email that contains the final certificate. Follow the steps and when you are done that email address should have received the cert as a .crt file.
Install the SSL certificate ?
Your web host may also do this step for you too – check with them before proceeding. This can get complicated and if you can wait 1-2 days it may be best to let them do it.

If you’re installing up the certificate yourself, this is the easiest step you’ll ever do. You have the certificate in hand, all you need to do is paste it into your web host control panel. If you’re using WHM.CPanel, click the “Install an SSL Certificate” from under the SSL/TLS menu.

Paste it into the first box and hit submit. That’s it! Now try to access your site via https://www.domain.com – you should be secure!
Update your site to use HTTPS
At this point if you go to https://yoursite.com you should see it load! Congrats, you’ve successfully installed SSL and enabled the HTTPS protocol! But your visitors aren’t protected just yet, you need to make sure they’re accessing your site through HTTPS!

Keep in mind that you typically only need to protect a few pages, such as your login or cart checkout. If you enable HTTPS on pages where the user isn’t submitting sensitive data on there, it’s just wasting encryption processing and slowing down the experience. Identify the target pages and perform one of the two methods below.

You can update all links to the target pages to use the HTTPS links. In other words, if there’s a link to your cart on your home page, update that link to use the secure link. Do this for all links on all pages pointing to the sensitive URLs.

Another server-side approach is to use mod-rewrite. This won’t require you to change any of your website files, but will need you to modify your apache configuration.
What to do if there is an error for Free SSL?
Go to SSL from cPanel, check for which domain is having error. If you found any sub domain having error, please check whether the sub domain is pointing to your hosting or is it a redirected sub domain. Redirected sub domains are not under your hosting and will make problems with SSL, if it is under your hosting, pls check whether it is expired and not got renewed. If yes, just click on renew. On worst condition, you can reinstall SSL from the same page while clicking reinstall.

Request support

Enterprise users may please download our TeamViewer QuickSupport for remote desktop support from here.

Live Chat Support

Our sales and technical team are available over chat messenger, your questions will be answered and supported in every few seconds. Click here to chat with one of our agent.

Skype Support

Our sales and technical team are available over Skype, your questions will be answered and supported in every few seconds. Click here to skype with us.

Contact informations


  • Headquarter Valamkottil Towers
  • Location Kakkanad, Cochin India
  • Phone +91 484 2388036
  • Emergency +971 50 7204568
  • Email info@jachoos.net
  • Sales email sales@jachoos.net
  • Support email support@jachoos.net
  • Skype jachoos.com
  • WhatsApp support +971585224667